Service agreement
Terms & Conditions
Effective September 12, 2026
S & D Cleaners is operated as a registered cleaning-service business. In these Terms, “S & D Cleaners,” “we,” “us,” and “our” refer to the same cleaning-service provider.
Booking and service information
By booking with S & D Cleaners, you confirm that the property, room counts, conditions, add-ons, address, access instructions, and contact details you provide are accurate. Services are limited to the areas and tasks selected in your booking.
Online appointments open beginning two calendar days ahead in Eastern Time, so today and tomorrow cannot be selected.
If actual conditions materially differ from the booking information or create an unsafe working environment, we may discuss an updated price, schedule, staffing plan, or service scope before continuing.
Prices, deposits, and invoices
The website displays your calculated total and itemized selections in the booking summary before checkout. A 20% deposit is required to reserve a one-time appointment, and the remaining balance is invoiced after the service is completed. Eligible weekly, biweekly, and monthly Basic Cleaning appointments use the displayed recurring rate, do not require a deposit, and are invoiced after each completed service.
Appointments booked with less than 72 hours’ notice include the fee displayed before confirmation: $75 for less than 24 hours’ notice, $25 for 24–48 hours’ notice, or $50 for more than 48 and up to 72 hours’ notice.
PayPal processes deposits and invoices under its own terms and privacy practices.
Appointment changes and cancellations
Please give at least 24 hours’ notice to cancel or reschedule an appointment. Available replacement times are not guaranteed. If S & D Cleaners needs to change an appointment, we will contact you as soon as reasonably possible.
Property access and safety
Customers are responsible for providing safe and timely access to the property, identifying pets, hazards, fragile items, restricted areas, and special instructions, and securing valuables. We may decline or stop work when conditions are unsafe or outside the booked service.
SMS Terms — S & D Cleaners Appointment Alerts
Customers who opt in through the booking form may receive transactional text messages from S & D Cleaners. Messages may include booking confirmations, appointment reminders, scheduling or rescheduling notices, arrival-related updates, and two-way customer-service replies.
Message frequency varies according to your appointments. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message to unsubscribe. After you send STOP, you may receive one final confirmation that you have been unsubscribed. Reply START to opt in again where supported. Reply HELP for assistance, or use the contact options on this website.
SMS consent is specific to the mobile number submitted and is governed by our Privacy Policy. Mobile information and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Customer accounts and recurring services
Customers are responsible for protecting account access and keeping profile information current. Recurring appointments remain subject to availability, service-area limits, account status, and these terms. A request to move one occurrence does not permanently change the recurring schedule unless confirmed.
Changes to these terms
We may update these terms as our services or legal requirements change. The effective date above identifies the current version. Continued use of the website or services after an update constitutes acceptance of the updated terms.
Contact us
Questions about these terms may be sent through the contact options on this website.