Your privacy matters
Privacy Policy
Updated September 15, 2026
S & D Cleaners is operated as a registered cleaning-service business. In this Privacy Policy, “S & D Cleaners,” “we,” “us,” and “our” refer to the same cleaning-service provider.
Information we collect
When you request or book a cleaning, create an account, make a payment, or contact us, we may collect your name, email address, telephone number, service address, booking details, property and room information, access instructions, cleaning preferences, and messages you send us.
Payments are processed by PayPal. S & D Cleaners does not store your complete payment-card or bank-account details.
How we use information
We use customer information to provide estimates, schedule and perform cleaning services, process deposits, send invoices, manage customer accounts and recurring appointments, respond to questions, prevent fraud, maintain business records, and improve our services.
Mobile numbers and SMS consent
If you actively opt in on our booking form, S & D Cleaners may send booking confirmations, appointment reminders, scheduling or rescheduling notices, arrival-related updates, and customer-service replies. Message frequency varies according to your appointments. Message and data rates may apply.
Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may provide information to service providers, such as our messaging provider, only as necessary to deliver the messages and operate the service.
Reply STOP to cancel SMS messages at any time. Reply HELP for help. Opting out of text messages does not cancel an existing cleaning appointment.
When information may be shared
We may share information with cleaners and service providers only when reasonably necessary to operate the booking, payment, communications, and cleaning services. We may also disclose information when required by law, to protect customers or our business, or as part of a business transfer. We do not sell customer personal information.
Data security and retention
We use reasonable administrative and technical safeguards intended to protect customer information. No internet or storage system can be guaranteed completely secure. We retain information only as long as reasonably necessary for services, legal obligations, dispute resolution, and legitimate business records.
Reviews, photos, and camper cleaning requests
Camper cleaning request details are used to provide a quote and arrange service. Reviews may be submitted through your account after a cleaning is completed and fully paid. Your rating, review text, and chosen public display name may appear on our Testimonials page only after you agree to public sharing and we approve publication. Please do not include addresses or other private information in reviews.
Before-and-after cleaning photos are published only with permission. Photos are reviewed before publication to avoid sharing identifying details. You may contact us to request that a published review or photo be removed.
Your choices
You may ask to review or correct your customer information, update communication preferences, or request deletion where applicable. Account information may also be updated through the customer dashboard.
Contact us
For privacy questions or requests, use the contact options on this website.